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We DO NOT share any customer information with any other organization or 3rd party. We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
Information You Provide
In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Techpriest uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
We DO NOT store credit card information. A user is asked to make the online payment from his/her online bank portal, or if a user wants to make the payment through our website, he/she is moved to a secured 3rd party payment gateway page to enter his/her credit card details. Like many companies, Techpriest may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Techpriest uses payment information to complete your transactions.
While requesting support you may request for the problem to be resolved by enabling Techpriest technicians to have access to and take control of your computer. Techpriest uses software tools which enable you to grant control of your computer to an Techpriest technician remotely over the Internet. This allows the Techpriest technician to diagnose or correct problems without ever coming to the location of your computer.
Techpriest does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
Techpriest technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Techpriest maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Techpriest reserves the right to monitor and record on-line and off-line sessions between users and Techpriest technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
We may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Techpriest or others.
“Services” shall not include the following: • any item or activity not covered by the terms of services or a subscription; • service beyond the duration limitations identified in your subscription; • problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control; • Software, including the operating system and software added to the registered hardware products which are out of scope for the Plan; • Problems that may and do result from: • External causes such as accident, abuse, misuse, or problems with electrical power; • Usage that is not in accordance with product instructions provided by manufacture; • Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or • Problems caused by using accessories, parts, or components not compatible with the product. • Non Compliance with the Techpriest technician instructions for resolving the query.
In connection with our Service, we may provide to you, the use of certain software which is owned by Techpriest or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Plan and for no other purpose. The Software may be accompanied by a EULA from Techpriest or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.