AGREEMENT FOR ONLINE TECHNICAL SUPPORT
UNDERTAKING FOR ONLINE TECHNICAL SUPPORT
Subject to the Terms and Conditions, and other terms specific to each service, Techpriest will address your query using commercially reasonable efforts in providing appropriate solutions under the Online Services. In most cases, Techpriest will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access software tools and utilities. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under services taken are subject to Techpriest’s limited warranty, which is set forth below. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Service Order in accordance with the Payment Terms
PAYMENT FOR ONLINE TECHNICAL SUPPORT SERVICES
Services against any Order will be available once you have made payment for Services according to the requirements. Techpriest has no obligation to render Services under any order if the payments as required have not been made.
You understand that certain technical services may have fee including, but not limited to “Service Fee” and/or “Activation Fee and/or License Fee” payable either one time , on annual basis (“Annual Payment Plan”) or on a monthly basis (“Recurring Payment Plan”). Subject to the applicable Service Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, all payments fees shall be made in advance apart from the monthly instalments of the Service Fee, payable over a one (1) year payment term, You shall be charged an additional non-refundable Activation Fee at the time of registration. The fee (including Activation Fee/License Fee) can be refunded as per the provisions of Refund specified herein. All fee under this clause or a relevant technical service, is payable at the time of commencement of the technical support services.
When you purchased the Technical Support Service, you agreed to a specific price and plan, where such plan maybe for a different duration (“Service Plan”). Services can also have License fees.
While opting for an Upgrade of your services, you need to pay as per the terms of the Upgrade offer. All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable services. Similarly, some services may offer a discount if you sign up for other Techpriest services (“Bundle Discount”).
RENEWAL POLICY/UPGRADE POLICY FOR ONLINE TECHNICAL SUPPORT
You agree and acknowledge that your Subscription under the Plan will automatically renew for the same period as mentioned in your Plan, unless notified otherwise by You (“Auto Renewal”). However, a service and/or an antivirus or/a warranty purchased from Techpriest shall be automatically renewed (in accordance with the terms of the Plan) only after we send you an email (registered with Techpriest) 7-10 days before the expiry of your subscription notifying you about the automatic renewal of your services with an option of opting out from the automatic renewal.
ONLINE TECHNICAL SUPPORT REFUND POLICY
For Technical Support Services, a full refund will be issued if you are not satisfied by the services provided by the Techpriest provided you notify us within next 7days from the time of the services taken.
If you have taken a subscription plan and Techpriest has not been able to resolve even a single issue for you within the first 30 days of subscription. If there are one or more issues resolved within first 30 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase of Plan, no refund shall be made by Techpriest. Notwithstanding this Techpriest may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. On the specific request of the subscriber Techpriest may process the refund in some other account subject to submission of such documents/information as may be asked by Techpriest for the said purpose. For incident based plans, you will be eligible for refund when any of the following criterions are met:
For incident based plans, you will be eligible for refund when any of the following criterions are met: